Walgreens in DeForest, WI Open now

Reviews about Walgreens

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  November 23, 2019, by Sista Sensi
  So last Thursday I had surgery. Was in pain and not supposed to walk or drive. On Saturday night at around 8 my LOCAL long-time pharmacy, which I LOVE, was closed so I called the nearby chain pharmacy (pretty sure you know which one but I have been threatened with "corporate lawyers" so let's just call them "W"). I asked the pharmacist who answered the phone if she could grab me an over the counter medication and put it up at the front desk for my neighbor to pick up for me. She was extremely snotty and rude and also told me they were too "busy" to do that and proceeded to hang up on me. I was so upset I got up out of bed, bandages and all, and had my neighbor drive me over to "W" where I looked her in her face (incidentally they were not "busy" there was not one customer waiting either inside or in the drive-through) and asked her why she had been so rude to me. Today I spoke with their "manager" who asked me what I wanted to see happen. I said an apology would be nice. She said that I made the girl feel "uncomfortable" and she would not be a part of making her "team-mate" uncomfortable. I am pretty sure if she was that rude to me over the phone AND in person (she smirked and rolled her eyes) that she has treated other customers the same way and made THEM feel "uncomfortable". I am calling on all my FB friends to please support their LOCAL pharmacies when at all possible. I know damn well this would never have happened at DeForest Hometown Pharmacy they have always been EXTREMELY nice and gone that extra mile. Customer service is not a privilege, it is a right. If you can't treat your customers well you don't deserve them. Support your local pharmacies before they disappear and we are forced to be ill-treated by corporate giants!